Terms Of Use

Agreed Price

The agreed price is the price to be paid for the journey as agreed between One Stop Limousines and the customer. Please note VAT is not included in the prices quoted on this website. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details should be made to us at least one week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement, subject to our ability to do so. All bookings will be allowed one amendment.

Vehicle supplied

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so we reserve the right to provide a substitute vehicle of similar type and capacity. We can request a preferred vehicle colour for you but cannot guarantee a colour. 

Hire type

We offer a range of hire options, including a pick-up and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires. 

Payment

All bookings are confirmed by the payment in advance of a non-refundable deposit of 20%. The balance due is the net amount excluding the deposit. The agreed payment method appears on the booking confirmation. Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking.

Additional charges

a) Overtime

The hire agreement between One Stop Limousines and the customer includes specified pick-up and return-times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer.

Payment of all overtime charges must be settled before the end of the hire. In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. 

b) Damages 

We reserve the right to charge the customer a minimum of 100 euros for any damage to or soiling of the limousine or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Where the cost of rectification or repair may, in the view of the driver, exceed 100 euros, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition.

Cancellation of Booking 

In the unlikely event of a cancellation, your deposit is non-refundable. Full payment will be due if a confirmed booking is cancelled two weeks prior to the date of the booking.

* please note: All bookings are confirmed by a NON-REFUNDABLE DEPOSIT 

Airport pick-ups

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times, but we are unable to access reliable information until shortly before scheduled arrival times. If your return flight is going to be delayed, you should make contact with One Stop Limousines to notify us, so that we can adjust our schedules and rearrange drivers. We will endeavour to accommodate delayed flight times, but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event that we are reasonably notified of delays, we reserve the right to make additional charges for subsequent collection. Increased airport security means that we are unable to offer a full 'meet and greet' service at Larnaca or Paphos airports. To make detailed pick-up arrangements between you and your driver, please call One Stop Limousines when you reach the Customs Hall. 

Lost property

Unfortunately, we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances. 

Breakdown 

In the unlikely event of breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

Grace Period 

We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.

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